CHICAGO, Dec 13, 2011 (BUSINESS WIRE) –
NES Rentals Holdings, Inc., one of the largest aerial equipment rental
providers in the country, today announced that it has implemented a new
real-time delivery notification system that allows customers to know
when their equipment has been delivered to a job site. This is the first
system of its kind in the aerial equipment rental industry and is a part
of NES Rental’s ongoing strategy of being first in customer service in
the aerial equipment rental marketplace.

This electronic notification system is a part of an overall investment
the company has recently made in handheld wireless scanners carried by
every NES driver. When a piece of equipment arrives for customer
delivery, the barcode on the equipment is scanned on-site by the driver.
That information is relayed back to NES where an email notification is
pushed out to the customer within minutes. The customer can click on the
provided web link where they can review equipment condition and terms of
the equipment contract.

“Our customers typically find out their equipment has arrived by seeing
it on-site,” stated Andrew P. Studdert, NES Rentals Chairman and Chief
Executive Officer. “But what the industry has failed to recognize is
often equipment is ordered through an office off-site or by someone who
is travelling among multiple sites. By notifying in real-time when
equipment arrives at a job site we help our customers contain costs and
curb down time. This is just another way NES has continued to outperform
the competition in customer service.”

This new notification service is provided free of charge to every NES
Rentals customer.

Thanks to cutting edge programs like these, NES Rentals continues to
lead the industry in customer service ratings as demonstrated by its Net
Promoter Score (NPS) most recently measured in the third quarter of 2011
at 83.9. NPS measures customer loyalty by asking the customer how likely
it is that they would recommend a company to a friend or colleague.
Companies, like NES Rentals, that achieve a score above 80 are in the
same NPS category as some of the most efficient growth companies in the
country like Apple, Amazon and Federal Express.

About NES Rentals Holdings, Inc.

NES Rentals Holdings, Inc. is one of the largest companies in the $25
billion equipment rental industry. The company specializes in renting
aerial equipment to industrial and construction end-users. It rents and
distributes new equipment for nationally recognized original equipment
manufacturers. NES Rentals also sells used equipment as well as
complementary parts, supplies and merchandise, and provides repair and
maintenance services to its customers. The company is a leading
competitor in many of the geographic markets it reaches with 80
locations in 30 states. For more information on NES Rentals, visit
www.nesrentals.com .

Forward-Looking Statements

Except for the historical information and discussions contained herein,
statements contained in this release may constitute forward-looking
statements that invoke known and unknown risks, uncertainties, and other
factors that may cause our actual results, performance or achievements
to be materially different from those projected in forward-looking
statements made by, or on behalf of, us. In some cases, you can identify
forward-looking statements by terminology such as “may,” “will,”
“should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,”
“predicts,” “potential,” “continue,” “projects,” “intends,” “prospects,”
“priorities,” or the negative of such terms or similar terminology.

SOURCE: NES Rentals Holdings, Inc.

Media Contact:
NES Rentals Holdings, Inc.
Christopher D. Bowers, 847.597.9122
Senior Vice President, Sales & Marketing
cbowers@nesrentals.com

Copyright Business Wire 2011

Tags: Service Ratings