PlaNet, Actrix and Inspire top internet providers survey
Wednesday, 14 December 2011, 9:48 am
Press Release: Consumer.org

PlaNet, Actrix and Inspire top Consumer NZ internet
providers survey

Internet service providers
PlaNet, Actrix and Inspire have once again topped Consumer
NZs customer service ratings with the three of them rating
96 percent or higher.

At the bottom of the pile were
Slingshot, Woosh and Compass Communications, all of which
scored 60 percent satisfaction against an average 72
percent.

More than 11,000 Consumer members rated their
ISPs on in-home setup, phone help with billing and phone
help with technical questions, and online help. They also
rated reliability – connection and speed.

Actrix and
Inspire have been among the top three in Consumer surveys
since 2006. PlaNet has been there since 2009.

Vodafone at
62 percent customer service satisfaction and Telecom/Xtra at
68 percent, once again fell below the average. Slingshot had
the dubious honour of being the only ISP to score worse than
average across each of the categories. Telstra
Clear/Paradise had a 76 percent rating.

Tags: Service Ratings